Orders can be faxed, e-mailed or phoned in to our customer service department. Please specify: customer name, customer number, shipping address, billing address, purchase order number, product number, product description, quantity, price, and freight carrier if any.
To place an order by phone, or obtain any additional information, call:
Across Canada/USA: 1-800-668-4033
To place an order by fax:
Payment Method and Terms
Based on approved credit, payment terms are net 30 days. A 2% monthly late charge may be charged to accounts that are over 30 days past due.
We accept credit card purchases; please have your credit card account number and expiration date available when processing your order.
Contact our Accounting department for information on wire transfers or remit payments to:
Bio Nuclear Diagnostics Inc.
1791 Albion Road
M9W 5S7 CANADA
All prices are listed in Canadian dollars. Prices reflect the list price and are subject to change without notification.
Payments can also be made in US funds. International customers can complete a wire transfer into our USD account (contact Accounting for further information). For credit card payments, conversion rates are reflective of the date the transaction is completed.
A returned goods authorization (RGA) number must be obtained for all goods returned for credit. Please contact the customer service department at 416-674-1545 or 1-800-668-4033 to obtain the authorization number prior to returning any item(s). Requests for credit should be made within fifteen 15 days of receipt of goods. The customer must file claims for damaged merchandise during transit against the carrier within seven (7) days of receipt of goods. If the customer makes an error on the order and it is reported within ten (10) working days of receipt of goods, a credit will be issued, less 25% restocking fee.
Any item that is not in its original packaging and in proper sellable condition cannot be returned. Diagnostic products cannot be returned. Items damaged during transport cannot be returned and claims must be filed against the carrier.
Shipping & Handling
Shipments are made using best routing as determined by Bio Nuclear Diagnostics, unless otherwise specified by the customer. No shipping charges apply for shipments within the Greater Toronto Area (GTA), however, a minimum order of $200.00 CDN is required (for orders below $200.00 a handling charge of $12.50 shall be applied). For deliveries outside of the GTA, UPS is the BND preferred carrier. International shipments are F.O.B. Toronto, Canada. Customs charges are the responsibility of the customer.
We advise that orders for diagnostic kits should be placed outside of the winter months (November-March), due to cold temperatures and the possibility of freezing during transit. If orders for diagnostic kits are placed between November and March, the customer will be required to assume responsibility for damaged goods, and appropriate freight charges.
All products sold by Bio Nuclear Diagnostics Inc. are covered by Manufacturer’s Warranty as declared by the manufacturer. Bio Nuclear Diagnostics Inc. is not liable for damages caused by the use or misuse of any products sold. Diagnostic products will have a minimum 90 days shelf life at the time of shipment, unless otherwise specified by the customer. Products are warrantied for the shelf life of the product against original defects in material and/or workmanship, provided however, that the product has been used strictly in accordance with the product labelling. Replacement of the product or refund of the purchase price is the sole remedy for the purchaser.